Thalgo Hydration Ritual Day and Night

We hope that you are excited about receiving your Skin Clinicians Skin Care order. However, if for any reason you are not entirely satisfied you may return any item in accordance with our returns policy and procedure below.

Please note due to the personal nature of skincare products we cannot accept returns on any used or opened items.

The returns policy covers:

1. Goods invoiced but not supplied
2. Incorrect supply
3. Incorrect product ordered
4. Faulty product

The returns process

Step 1 - Notifying us of your intention to return your order

Please notify us of your intention to return any goods within 30 days after receiving your order.  This can be done by either calling us on (07) 38998808 or email info@theskinclinicians.com.au.

Step 2 - Returning the product

We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt).

You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

Please note: Return shipping costs are not covered by The Skin Clinicians and will not be included in your refund.

Step 4 - Processing the refund

We will process the calculated refund within 7 days of receiving your returned goods, provided that you have returned the goods to us in their original condition within 30 days from receiving your order. You will receive email notification of your refund. If you have requested an exchange or replacement, this will also be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.

Please note: Refunds are to the total value of the returned goods only. You will not receive a refund on your original shipping cost.